An ABC undercover exposé reveals some shocking truths – the policies at most rental car companies are not designed to protect consumers from accidents involving recalled vehicles. Rather, these policies are aimed at getting cars out there, even if they are on the recall list.
The undercover exposé found that some of the biggest rental car companies, including Enterprise Rent a Car, Avis and Hertz don’t have firm policies in place against renting out recalled vehicles to unsuspecting consumers. Enterprise is one rental company that has been at the center of controversy over recalled vehicles. In May, the company lost a wrongful death lawsuit that had been filed against it by the parents of two sisters who were killed in an accident involving a rental car in California.
That car was a 2008 Chrysler PT Cruiser that had been recalled a few months earlier, but was rented out by Enterprise. Chrysler had linked that recall to a power steering fluid leak problem that could lead to loss of control of the vehicle. As the two sisters were traveling, the driver lost control of the car, and it burst into flames. The two women were killed instantly.